Stuart Jones, ERA’s ‘Ask The Expert’ was also thanked for his expertise by a happy customer: “Just a note to express my thanks for the unbelievably pro-active customer service. I was a quality manager for a large UK company and if I had been able to instill and ethos such as you have demonstrated I would have been very happy. This experience will result in my using Era products more.
Thank you Dave McGhie”
"I wish to take this opportunity to express my complete satisfaction with your company’s service . My Multi-Point locking mechanism had developed a fault after 8 1/2 years of use. After contacting your technical advice line, my replacement lock mechanism, being honouring by your ten year guarantee; was delivered the following day. Thank you for a very prompt and efficient service. What a refreshing change, quality customer service from a long standing, established company; spanning from the 19th to the 21st century! Excellent!"
Thank you.
Hi Stuart - thank you for altering the tab position, the lock is now fitted and working well. It is such a pleasure to deal with you and your company when you offer such professional support. Once again many thanks for your help.
Martin Johnston
"Stuart, First, a confession ! after forty years as an architect in private practise I developed a mantra that stated, basically that the test of efficiency of any firm, any undertaking was its ability to deal with the great projects with that same expertise and effort as the very smallest.. ...............and vica versa ! May I, please offer my heartiest ccongrats to you and the firm for this splendid service ; two springs arrived a few moments ago in the first class post..........if ERA has a house magazine I hope that this thank you will appear as an example of the way ERA can respond....well done and, again, thank you."
Ian Bailey
